Frequently Asked Questions

You can reach us via email at admin@owncierge.com.au (mailto:admin@owncierge.com.au)or through our website's contact form. We're here to assist you with any inquiries or service requests.

No. To ensure compliance with storing of financial information, your payment details are not retained on our systems, we process card payments securely through Stripe. You can learn more about how they manage your payment information here.(https://stripe.com/au/resources/more/how-to-store-customer-card-information-a-quick-guide-to-staying-compliant#how-stripe-can-help)

Your privacy is our priority. We follow strict confidentiality protocols and only use your information to complete the tasks you request. If you have specific concerns, we’re happy to discuss our privacy policy in detail.

We handle a wide range of tasks including calendar and email management, event planning, home organisation, arranging trades & home services, travel planning and bespoke requests. Let us take care of the details so you can focus on what matters most.

A personal concierge is hands-on and local, often handling both in-person and online tasks. Virtual assistants usually work remotely, often overseas and focus on digital only admin; while personal assistants are often employed full-time. A concierge offers flexible, on-demand support—ideal for busy professionals and shift workers who need help with both life admin and practical errands.

Owncierge offers services across Australia, with an in person focus on Brisbane and Sunshine Coast areas. We're here to help wherever you are!

Getting started is easy—just reach out to us or sign up while you're here! We’ll discuss your needs, set up your account, and you can begin outsourcing tasks straight away.

Yes! Concierges can coordinate family calendars, book appointments, help with school paperwork, and send reminders. They can also assist with researching and booking activities and sport —making life easier for parents and kids alike.

If you’re feeling overwhelmed by daily tasks, struggling to find time for yourself or your family, or just want to simplify your life, a concierge service could be a great fit. We’re happy to chat about your needs and see how we can help.

Our memberships are debited monthly via Stripe payments platform. We accept payments in AUD via credit card and direct bank transfer. Choose the method that suits you best!

Costs vary depending on the level of support you need. Many services offer rates between $70 - $150 per hour or discounted pay in advance monthly packages. Owncierge has an industry first subscription model with most requests covered under your membership. Larger requests (that take > 1 hr of work time, like planning renovations) are quoted at $35/hr plus any incidental costs for your acceptance ahead of the work being complete so you have no hidden costs. Get in touch for a personalised quote based on your needs and location.